General

Shipping

Payment

Returns

International

Contact Us

 

General Questions	Back to Top

	Do you have other items than what you have listed in your website?
	Yes, we have a 90,000 sq ft. warehouse with an even greater variety than our website. If you don’t see the item you need, just email Doug with the specification and he can take a look.
	What types of items do you sell?
	DougDeals has sold diamond jewelry, candles, fax machines, back hoes and more. While we do get in some wild items, we usually have a steady supply of computer, lab & test, hydraulic, pneumatic, electrical, and semiconductor manufacturing equipment and parts.
	How often do you receive new inventory?
	New items are posted every business day so please check back often!
	Do you allow local pick up?
	Yes, all items excluding Sports & Outdoor are available for local pickup from 9:00 AM - 5:00 PM. Monday – Friday. Our address is 12510 Trails End Rd. Leander, TX 78642. Please call 512-933-0081 to schedule an appointment.
	Where do you get your merchandise?
	We buy items in many different ways; from overstocks, to business upgrades and liquidations.
	What does the condition "New Other" mean?
	Items that are marked as New Other are items that have never been used, but have small defects such as torn or missing packaging, scratches or scuffs, or other issues. These will be described in the notes on the item page.
	Why do some of your similar items have different prices?
	Our items are priced differently based on condition, accessories included, and market value.
	Will you accept offers to purchase your item?
	We do accept offers and offer discounts for bulk purchases.
	How do you determine an item's list price?
	We research current and past pricing and provide a list price estimate based on our years of experience.
	Why was I directed to the product not found page?
	DougDeals.com has limited quantities of each item. If you click on a product and are directed to the product not found page, another buyer has purchased the last quantity of that item and we no longer have it in stock. We sometimes do receive similar models or items in varying conditions. Please feel free to contact us to check what we have in stock.
	What are your customer service hours?
	DougDeals.com customer service is open Monday-Friday from 8:30am to 12:00pm and from 1:00pm to 5:30pm CST. Holidays observed are New Year's Day (January 1st), Memorial Day (Last Monday in May), Independence Day (July 4th), Labor Day (1st Monday in September), Thanksgiving Day (4th Thursday in November), Friday after Thanksgiving Day, Christmas Eve (December 24th), Christmas Day (December 25th), New Year's Eve (December 31st).
	Our company requires that potential suppliers provide completed documentation for approval/qualification. Will dougdeals provide this?
	Dougdeals is be happy to be your qualified supplier for semiconductor, computer, electronic, lab, test, and industrial equipment. If your current procedures require supplier qualification documentation to be filed please contact us.

Shipping	Back to Top

	Did my order ship yet?
	Most orders ship on the next business day after payment is received. After we ship your order, we'll send you a shipping confirmation email. You can also check your order status by logging into your account .
	How can I track my order?
	Tracking information will be included in your shipping confirmation email if it is available. UPS shipments can be tracked online at the UPS Website. For LTL Freight, please refer to the email to find the carrier and shipment tracking webpage. USPS shipments may or may not have tracking available. Please contact us for details.
	How much is shipping?
	The majority of items have free shipping and will display this free shipping graphic on the product listing page. For items that do not display the Free Shipping graphic, please click the shipping policy tab on the product listing and complete the instructions to find the estimated shipping cost.
	What is the lead time?
	All items excluding Sports & Outdoor are available on site with no lead time. Standard handling time is 1-2 days for packages and 2-3 days for LTL freight or truckload shipments.
	Can you ship my item using a cheaper method?
	We pride ourselves on offering fast, professional and affordable shipping rates. Unfortunately, we cannot ship your items using any methods other than the options listed.
	Can I ship to an address other than my own address?
	To protect our buyers, we only ship to confirmed addresses. You may call your credit card company and add the alternate ship to address (this does not effect your billing), or we will ship to the confirmed billing address.
	Can I arrange my own shipping?
	We can authorize local pickup by an employee or agent of yours with proper ID.  Otherwise, we must book and ship the item ourselves.
	Do you ship internationally?
	Yes, international buyers in select countries can register and checkout online. If your country is not listed please contact us to place a direct order. Sports & Outdoors is excluded from all international shipping.
	Do you offer expedited shipping?
	Yes, expedited shipping via UPS is available. Services and costs are displayed when checking out. Orders (excluding Sports & Outdoor) placed with expedited shipping by 12PM CST will ship the same business day.
	Why is the shipping method listed as "Call for Shipping Rates"?
	The order most likely exceeds the maximum UPS weight limit and may need to be shipped via LTL freight.  You can either complete the checkout and our agent will contact you to arrange payment for shipping, or you can call in to receive a quote over the phone.

Payment	Back to Top

	Do you accept PayPal?
	Yes, We accept PayPal from US and Canadian based account holders but require that the shipping address is confirmed with PayPal and is the shipping address listed on the PayPal payment.
	Is there a maximum amount I can pay via PayPal?
	Yes, The PayPal maximum sending limit is $10,000.  If your order totals over $10,000, payment must be made via cashier's check, company check, or bank wire transfer.
	What credit cards do you accept?
	We accept all US and Canadian issued credit cards with the Visa, MasterCard, Discover or American Express logos.  We accept International cards via PayPal.
	Is there a maximum amount I can pay via credit card?
	Yes, the lower of $10,000 or your account limit is the maximum sending limit.  If your order totals over $10,000, payment must be made via cashier's check, company check, or bank wire transfer.
	What is a credit card authorization form?
	Orders over $1,000 that are paid via Credit Card require a signed credit card authorization form.  The form can be downloaded here (new window).
	Who is CDN Systems and why did they charge my credit card?
	Your credit card statement will show the card was charged by CDN Systems, which is the parent company of dougdeals.com.
	Do you accept purchase orders or offer terms?
	No, payment must be received in full prior to shipment.
	Can I split payments?
	No, we require that payment be made via one method and sent as one lump sum.
	Do you accept personal checks?
	No, we do not accept personal checks.
	What forms of mailed payment do you accept?
	We accept money orders, cashier's checks, and company checks (10 business day hold applies to all company checks).
	How long do I have to mail payment?
	If payment has not been received within seven days of commitment to purchase, the order will be cancelled and the item will be put back up for sale.
	Do you accept bank wire transfer?
	Yes, please contact us for bank wire transfer instructions.
	Do you charge sales tax?
	Yes, Texas shipments and local pick ups are charged 7.25% sales tax.  If you are tax exempt, we will need a completed Texas Sales and Use Tax form on file.
	Where do I enter a promotional code?
	The promotional code is added on the shopping cart page. Click the "Shopping Cart" link in the upper right corner of the page. Scroll down until you see the "Coupon or Gift Card" heading. Enter the code in this field and click "Update Cart". Your promotional code should now be applied to the order.

Returns	Back to Top

	What warranty does this item come with?
	You can check what warranty an item has by clicking on the "Warranty Policy" tab located underneath the photos and shipping graphic.
	What does guaranteed to be as described mean?
	Doug loves to reintroduce items back into the market and repurpose old items into something new.  He occasionally buys items that have flaws but are still useable.  He also sometimes gets in items that do not work, but have many parts that can be reused.  Flaws and known malfunctions will be described in the notes on the item page.  Please read these carefully to ensure you are buying something you can use.  Items can be returned for flaws or malfunctions that were not disclosed.  Items returned for flaws or malfunctions that were disclosed are subject to a restocking fee.
	How long is the warranty?
	The buyer is responsible for thoroughly inspecting the item and testing it for functionality when it is delivered. Returns must be received within 30 calendar days of the invoice date. All returns must be authorized by DougDeals.com and the buyer must obtain an RMA number before shipping the item back. Read the complete terms and conditions.  No returns or refunds will be authorized after the warranty period elapses.
	What does AS-IS mean?
	Items sold AS-IS are not covered under any warranty or guarantee.  Should the item not function correctly, there are no returns and no refunds.
	Can any AS-IS items be returned?
	Items with incorrect technical specifications (such as wrong model or part numbers) can be returned for a refund.  This does not apply to condition or functional status.
	There is a problem with my item.  How do I contact you?
	You can call, email, or chat to let us know there is a problem with your order.  Please have your order number and a description of the issue ready so we can assist you.  See our contact info here.
	I have a return authorization.  What now?
	Please ship the item back to the return address provided with the authorization. Returns must be received within 30 days of the order date. Returns received after this time, or without an authorization number will be returned to sender.  The buyer is responsible for return shipping and assumes responsibility for any shipping loss or damage.  We recommend shipping with a traceable shipping service and insuring items valued over $100.00.
	I've returned my item. What now?
	Items will be repaired, replaced, or refunded at our discretion. Please allow 2-3 business days after delivery for a resolution.  If the reason for the return is the result of our error, there will be no cost to reship your item and/or no restocking fee deducted from your refund.  You will receive a complete refund including original shipping.*
	*My order was shipped via a non-standard method.  Will I still be refunded the original shipping?
	No, orders shipped via expedited or international methods will not be refunded the original shipping cost if the item is returned.
	What is the restocking fee?
	The restocking fee is applied to refunds if the reason for your return is not the result of our error. The restocking fee is 15% of the item price.  Original and return shipping is non-refundable.

International	Back to Top

	Do you accept international PayPal payments?
	We do accept international PayPal payments from account holders in specific countries. Please contact us for availability. The shipping address must be confirmed.
	Are tax and customs fees included in the sale price?
	No, taxes and customs fees are the responsibility of the buyer.
	Do you accept credit cards issued outside of the United States and Canada?
	No, only credit cards issued in the United States and Canada are accepted.
	What other payment methods do you accept for international buyers?
	International buyers that are located in countries where we do not accept PayPal or Credit Cards can make payment via bank wire transfer.

Contact Us	Back to Top

Headquarters:

DougDeals

12510 Trails End Rd.

Leander, TX 78641

 

Contact via phone:

Toll-free: 1-877-328-9236

Local Texas: 512-933-0081

Fax: 512-873-0745

 

Contact online:

Sales inquiries: sales@dougdeals.com

Customer support: support@dougdeals.com

 

Hours:

Monday - Friday

8:30am - 5:30pm CST

Closed on major holidays